Assessment Introduction
This apprenticeship equips professionals with the skills to design, improve, and transform services that meet the needs of users, organisations, and wider stakeholders. Service Designers take a user-centred and collaborative approach to creating seamless, effective services, balancing user needs with business objectives while driving continuous improvement and innovation.
They will:
Research, design, and improve end-to-end services across multiple channels, ensuring they deliver value for users and organisations
Facilitate collaboration with stakeholders and multidisciplinary teams to develop, test, and implement user-centred service solutions
Apply service design methods, tools, and techniques to evaluate performance, inform decision-making, and support sustainable service improvement
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Assessment Information
Explore the assessment methods, grading criteria and pricing information below.
A 4,000-word project report based on an on-programme project, submitted by the end of week 12 of the EPA period. A presentation based on the project report is also prepared and is submitted at the same time as the report.
A presentation with questioning session will follow with an independent assessor; the presentation will take 25 minutes and will be followed by 35 minutes of questioning.
Work-based Project with Presentation and Questioning
A 60-minute two-way discussion underpinned by the portfolio, which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation.
Professional Discussion Underpinned by a Portfolio of Evidence
Grades awarded are fail, pass, or distinction.
Grades
Assessment Delivery
Apex powers every stage of the assessment journey, from onboarding and scheduling through to results and certification, in one connected platform. That frees our assessors to focus on what actually matters: delivering high-quality, consistent assessment experiences for every apprentice.
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