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Specialised, flexible, high quality, customer responsive End-point assessment organisation

Digital Support Technician

Note: This page is relevant to the current Standard version.  If you are looking for an older version, please see link at the bottom of the page.

Apprenticeship Overview

A level 3 apprenticeship, for individuals who will be maximising the effective use of the digital office technologies, productivity software and digital communications in organisations.

A Digital Support Technician interacts with a wide variety of internal or external users of digital systems, communicating through digital channels, by phone and/or face to face.

The apprenticeship standard includes two options:

> Digital Applications Technician
> Digital Service Technician

Typical duration to gateway (excluding EPA period):  15 months.

Maximum funding:  £13,000.

Entry Criteria 

Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualification.

Key information

No Knowledge Modules or Vendor Qualifications

There are no mandated knowledge modules or professional vendor certification for this apprenticeship standard. Although you may want to utilise professional vendor certification that has been mapped to the knowledge components listed in the apprenticeship standard, you will not be able to use apprenticeship funding to pay for the certification. 

Knowledge, Skills, and Behaviours

All knowledge, skills and behaviours will be assessed by the two different assessment methods: project report with presentation, questions and answers (AM1) and professional discussion underpinned by a portfolio (AM2).

EPA Gateway

In addition to the employer’s confirmation that the apprentice is working at or above the level in the occupational standard, the apprentice must have completed the following gateway requirements prior to beginning end-point assessment (EPA).

Achieved English and Mathematics Level 2

For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and Mathematics minimum requirement is Entry Level 3. British Sign Language (BSL) qualifications are an alternative to English qualifications for those who have BSL as their primary language

Project report with presentation, questions and answers

No requirements.

Professional discussion underpinned by a portfolio

A selection of the best pieces of evidence gathered by an apprentice during their apprenticeship. The evidence should demonstrate how an apprentice has carried out specific work tasks mapped to the assessment criteria and knowledge, skills and behaviours listed in the assessment plan for AM2.

Digital Support Technician EPA

The EPA consists of two assessment methods.

Assessment Method 1 (AM1) – Project Report with Presentation, Questions and Answers

A 1,500-word project designed to meet the needs of the business, delivering real business benefit, submitted within 4 weeks of the EPA start date. 


A presentation based on the project is also submitted within 4 weeks of the EPA start date; this is then presented to an independent assessor. The presentation will take 15 minutes and will be followed by 30 minutes of questioning on both the presentation and project.

Assessment Method 2 (AM2) - Professional Discussion Underpinned by a Portfolio

A 60-minute two-way discussion underpinned by the portfolio, which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation.


Apprentices must pass both assessment methods (1 & 2), which can be taken in any order, to successfully complete their apprenticeship. Grades awarded are fail, pass, merit, or distinction. Apprentices will receive their grade ten working days after completing their final assessment method.


Link to Apprenticeship Standard & Assessment Plan

Link to qualification specification

Link to relevant older Standard:

Level 3 Digital Support Technician

Register your organisation and apprentices with us to access our EPA preparation materials.

If you would like to know more about our products...

Thank you for your interest.  Please click on the link below and complete our contact form with your name, email address, subject and full message, and the appropriate person from Accelerate People will be in touch.  

Should you not hear back from us, please contact directly on info@accelerate-people.co.uk