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Specialised, flexible, high quality, customer responsive End-point assessment organisation

Information Communication Technician

Note: This page is relevant to the current Standard version.  If you are looking for an older version, please see link at the bottom of the page.

Apprenticeship Overview

A level 3 apprenticeship for individuals who will be delivering efficient operation and control of the IT and/or telecommunications infrastructure, which could include physical or virtual hardware, software, network services, and data storage, to deliver and support information systems needs of an organisation.

An Information Communication Technician works with a variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.  

The apprenticeship standard includes three options:

> Support Technician
> Network Technician
> Digital Communications Technician

Typical duration to gateway (excluding EPA period):  18 months.

Maximum funding:  £15,000.

Entry Criteria 

Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualification.

Key information

No Knowledge Modules or Vendor Qualifications

There are no mandated knowledge modules or professional vendor certification for this apprenticeship standard. Although you may want to utilise professional vendor certification that has been mapped to the knowledge components listed in the apprenticeship standard, you will not be able to use apprenticeship funding to pay for the certification. 

Knowledge, Skills, and Behaviours

All knowledge, skills and behaviours will be assessed by the two different assessment methods: professional discussion underpinned by portfolio (AM1) and project report with questioning (AM2).

EPA Gateway

In addition to the employer’s confirmation that the apprentice is working at or above the level in the occupational standard, the apprentice must have completed the following gateway requirements prior to beginning end-point assessment (EPA).

Achieved English and Mathematics Level 2

For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and Mathematics minimum requirement is Entry Level 3. British Sign Language (BSL) qualifications are an alternative to English qualifications for those who have BSL as their primary language.

Project report with questioning

No requirements.

Professional discussion underpinned by portfolio

A selection of the best pieces of evidence gathered by an apprentice during their apprenticeship. The evidence should demonstrate how an apprentice has carried out specific work tasks mapped to the assessment criteria and knowledge, skills and behaviours listed in the assessment plan for AM1.

Information Communication Technician EPA

The EPA consists of two assessment methods.

Assessment Method 1 (AM1) – Professional Discussion Underpinned by Portfolio

A 60-minute two-way discussion underpinned by the portfolio, which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation.

Assessment Method 2 (AM2) - Project Report with Questioning

A 1,500-word project designed to meet the needs of the business, delivering real business benefit, submitted within 4 weeks of the EPA start date. 


There will also be a questioning session based on the project with an independent assessor which will last 30 minutes.


Apprentices must pass both assessment methods (1 & 2), which can be taken in any order, to successfully complete their apprenticeship. Grades awarded are fail, pass, merit, or distinction. Apprentices will receive their grade ten working days after completing their final assessment method.


Link to Apprenticeship Standard

Link to Assessment Plan

Link to qualification specification

Links to relevant older Standards:

Level 3 Infrastructure Technician

Level 3 Unified Communications Technician

Level 3 Information Communications Technician (ST0973/AP01)

Register your organisation and apprentices with us to access our EPA preparation materials.

If you would like to know more about our products...

Thank you for your interest.  Please click on the link below and complete our contact form with your name, email address, subject and full message, and the appropriate person from Accelerate People will be in touch.  

Should you not hear back from us, please contact directly on info@accelerate-people.co.uk