Meet Our Apprentice Ambassadors
What inspired you to apply for the Apprentice Ambassador role, and what impact do you hope to make on future apprentices?
As a Business Analyst working in the NHS organisation, I’ve seen how apprenticeships can unlock potential and create meaningful career pathways - especially in healthcare, where every role contributes to patient outcomes. My own journey has been made possible by support from my manager and colleagues, and I want to pay that forward. I want to help others navigate their career choices with confidence. I believe apprenticeships offer a unique blend of learning and contribution, and I want to demystify the process for those who may not see themselves as “typical” candidates. Whether it’s through sharing practical insights, offering encouragement, or simply being visible as someone who’s walked the path, I hope to inspire future apprentices to pursue their goals regardless of their background or prior experience. In February 2025 I was one of the speakers at Multiverse NHS Apprentice Panel and I found it truly rewarding. This was my main inspiration for applying for the role of Apprentice Ambassador.
Can you tell us about a challenging moment during your apprenticeship and how you overcame it? How do you think sharing this experience could help future apprentices?
One of the biggest challenges was learning SQL and Python. Coming from a sociology and humanities background, I’m not a programmer - and I don’t aspire to write beautiful code. I just want it to work well so I can focus on solving analytical problems. The early Python units felt dry and overwhelming, so I reframed my approach. I started using AI tools to generate and test code, then critically reviewed it to understand what works and why. Over time, I’ve learned which tools are best for which tasks, and I ask fewer questions because I’ve built confidence through experience. Interestingly, I saw the reverse in my cohort: apprentices with programming background flew through the coding modules but struggled with data exploration or user engagement, which is second nature for me. Sharing these experiences helps future apprentices see that everyone has strengths and gaps and that you don’t need to be a coding expert to use technical tools effectively. It’s not about perfection - it’s about progress, support, knowing how to evaluate, adapt, and apply what works for you.
How do you typically communicate complex ideas to different audiences, and can you give an example of when you've had to adapt your communication style?
This is essential for ambassadors who will deliver presentations, speak at events, and engage across social media. It reveals their self-awareness regarding communication flexibility and their ability to connect with diverse groups, from school leavers to assessment centre participants. In my role, I regularly bridge the gap between technical teams - like data engineers and analysts - and clinical or operational colleagues with limited data literacy. With technical peers, I use precise, detailed language and enjoy geeky banter. But with non-technical audiences, I simplify concepts using relatable examples and focus on practical impact. For instance, when addressing data quality issues, I walk clinical users through the full data journey: from entry in the live system to how it flows into the data warehouse and affects reporting. Reviewing real cases together helps uncover patterns and makes the issue tangible. Adapting my style this way builds trust and understanding, which is essential for meaningful engagement and lasting change. I find that I learn a lot from my interactions with wider Trust staff – both in terms of processes and transferable skills.
Tell us about your professional goals for the next 2–3 years. How do you see the ambassador role contributing to your development and career progression?
I’ve recently started the Level 6 Advanced Data Fellowship Programme with Multiverse, which is my main focus for the next two years. It already feels like being thrown in at the deep end - but in a good way. My goal is to build stronger technical skills while continuing to bridge the gap between data and real-world impact in healthcare. The Apprentice Ambassador role complements this perfectly. It gives me a chance to grow as a communicator, share my journey, and empower others - especially those who feel out of place in technical environments. It’s a meaningful way to develop leadership, expand my network, and give back to the community.
Outside of your apprenticeship, what are you passionate about, and how do you balance your commitments? How will you manage volunteering as an ambassador alongside your other responsibilities?
Outside of work and study, I live in music - I dance bachata, salsa and kizomba (a lot!), play piano for pleasure, listen to jazz, and sing in choirs when I can. I also enjoy quiet evenings reading, especially on neuroscience and psychology. I’m currently enrolled on Advanced Data Fellowship with Multiverse, which is demanding, and my employer already supports me with time for the apprenticeship. So I’ll need to be realistic and gain my manager’s approval for any ambassador activities during work hours. That said, I’m committed to the role and plan to contribute meaningfully by prioritising high-impact activities, staying organised, and making the most of flexible opportunities to inspire others. I am not sure what level of commitment is required, so I cannot be more specific at this point.