INFORMATION COMMUNICATIONS TECHNICIAN
ST0973
End-point Assessment
LEVEL: 3
VERSION: 1.2
GATEWAY:
4 MONTHS
MAX FUNDING:
£15,000
OVERVIEW
This qualification prepares professionals for roles in organisations of all sizes across public, private and voluntary sectors where computer and communications systems are critical to operations. Information Communications Technicians deliver efficient operation and control of IT and/or telecommunications infrastructure, supporting internal and external customers by troubleshooting routine and non-routine problems. They install and configure systems, diagnose hardware and software faults, and resolve technical issues either remotely or in person, while monitoring system performance and maintaining regulatory standards.
Our tech-driven assessment platform delivers rapid 24-hour results, detailed criterion-specific feedback, and flexible scheduling through our industry-experienced assessors. We transform the EPA experience into a streamlined journey that positions apprentices for success in this vital role that keeps businesses connected and operational through effective technology management.
The apprenticeship standard has three options:
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Support Technician
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Network Technician
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Digital Communications Technician
ASSESSMENT INFORMATION
Explore the assessment methods, grading criteria and pricing information below.
Professional Discussion Underpinned by Portfolio
A 60-minute two-way discussion underpinned by the portfolio, which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation.