We’re on a mission to empower training providers through our unique assessment platform - and we need a Product Strategy & Customer Insight Lead to make it happen. This role is about turning insight into action, connecting technology with real-world needs, and driving innovation that matters. If you’re ready to lead strategic initiatives, champion customer experience, and help us stay ahead of the curve, join our team and make a lasting impact.

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Job title: Product Strategy and Customer Insight Lead

Reports to: Executive Director

Location: Hybrid: home-based, London Office, and national travel working

Hours: 37.5 per week

Salary: Up to £60K

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About the Role

 

Accelerate People is seeking a Product Strategy and Customer Insight Lead who is passionate about leveraging technology to solve real-world problems for our customers. Our product in this case is our proprietary and unique platform that utilises AI and automation technology to solve our customers’ challenges. Our platform hosts the entirety of our customers’ journeys through assessment and is Accelerate People’s USP. This unique role blends product strategy with a strong customer-facing and commercial focus. You'll be the voice of the customer within our product and engineering team and the voice of the product to our customers, driving both product success and sales adoption. You must be an exceptional communicator and be able to bridge the gap between customer pain points and the engineering teams in our business who will solve them.

 

Responsibilities:

 

Deep Customer Engagement

• Conduct in-depth discovery sessions, interviews, and user research with current and prospective customers to uncover pain points related to assessment, technology, AI adoption and learning delivery

 

Define the Product Vision

• Own and evolve the product roadmap to ensure our platform delivers maximum value for training providers and keeps us ahead of the curve

 

Be the Voice of the Customer

• Gather and interpret feedback from training providers, transforming insights into strategies that drive product innovation and customer satisfaction.

 

Drive Engagement & Adoption

• Build strong partnerships with training providers, helping them unlock the full potential of our platform through clear communication and tailored support.

 

Connect Technology with Real Needs

• Act as the bridge between our development teams and customers, ensuring every feature and enhancement solves real-world challenges.

 

Spot Market Opportunities

• Monitor industry trends and competitor activity to identify new opportunities for growth and differentiation.

 

Champion Data-driven Decisions

• Use analytics and market intelligence to prioritise features, improve user experience, and deliver measurable impact.

 

Lead Strategic Initiatives

• Collaborate across teams to launch projects that strengthen our platform’s value proposition and deepen customer loyalty.

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Must have:

 

• Experience: 3+ years of experience in Product Management, Product Marketing, or a relevant technical Sales/Consulting role, preferably within a SaaS, EdTech, or Assessment/HR Tech environment.

• Customer Focus: Proven ability to listen, empathise, and deeply understand customer needs and translate them into product solutions.

• Communication: Exceptional written and verbal communication skills, including the ability to articulate complex technical concepts to a non-technical audience (customers) and articulate customer needs to a technical audience (engineers).

• Business Acumen: Demonstrated commercial sense with experience supporting or driving sales efforts.

• Technical Literacy: Comfort working with technical teams (engineering, data science) and understanding technical trade-offs

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How to Apply:

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Visit the 'apply now' link and complete the online application form with your personal details. Upload your CV and cover letter, ensuring you highlight your experience in customer insight, data-driven decision making, product strategy development, and collaborative working. If possible, demonstrate your understanding of apprenticeships or skills development and explain why you're drawn to Accelerate People's mission.

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For an informal chat about the role, contact Zac.Aldridge@accelerate-people.co.uk